Terms of Service.

1 · About us & acceptance

Schnalz.net is a studio based in the Hong Kong Special Administrative Region ("Hong Kong"). We do two things: we provide digital-marketing and development Services to clients, and we publish our own Apps under "Schnalz Studio".

By accessing or using the Website or any of the Apps, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Website or the Apps.

If you engage us for Services, those Services are governed by a separate written agreement (a quote, proposal, statement of work or service agreement, together the "Client Agreement") in addition to these Terms. Where these Terms conflict with a signed Client Agreement, the Client Agreement prevails for that engagement.

2 · Who may use the Website & Apps

You may use the Website and Apps only if you can form a binding contract with us and only in compliance with these Terms and all applicable laws. If you are using the Website or Apps on behalf of an organisation, you represent that you are authorised to bind that organisation, and "you" includes that organisation.

The Website and Apps are general-audience products and are not directed at children under the age of 13. We do not knowingly market to or collect personal data from children (see our Privacy Policy). If you are a minor in your jurisdiction, you may use the Website and Apps only with the involvement of a parent or guardian.

3 · The Website is informational — not a binding offer

The Website and Apps are provided for general information and use. Nothing on the Website — including descriptions of our Services, case studies, portfolio items, or pricing — constitutes a binding offer, a contract, or professional advice.

Any prices shown (for example, "from HK$2,500/mo") are indicative and illustrative only. They are starting points, may change at any time, and do not include taxes or third-party media spend or fees unless expressly stated. A binding price is fixed only in a quote or Client Agreement we issue to you.

A contract for Services is formed only when scope, deliverables, fees and terms are set out in a Client Agreement and accepted by both parties. Submitting our contact form, booking a call, or exchanging messages does not by itself create any obligation on us to provide Services.

4 · No guarantee of results & illustrative figures

Digital marketing and software depend on many factors outside our control — third-party platforms and their algorithms, market conditions, competition, your budget, your product, and your own decisions and approvals. Accordingly:

• We do not guarantee any specific result — including rankings, traffic, leads, conversions, revenue, ad performance, search or AI-engine visibility, or return on investment.
• Any results, metrics, figures or testimonials shown on the Website or in our materials are illustrative examples of past or hypothetical outcomes and are not a promise or prediction of future performance. Past performance is not indicative of future results.
• We perform our Services with reasonable skill and care consistent with professional practice. That is the standard we commit to — not a particular commercial outcome.

5 · Acceptable use

When you use the Website or Apps, you agree that you will not, and will not attempt to or permit others to:

• use the Website, Apps or Services for any unlawful, fraudulent, infringing or harmful purpose, or in breach of any applicable law or third-party right;
• access, tamper with, probe, scan or test the vulnerability of, or attempt to gain unauthorised access to, any part of our systems, accounts or networks;
• introduce or transmit any virus, malware, worm or other harmful code, or interfere with or disrupt the integrity, security or performance of the Website, Apps or our infrastructure;
• scrape, harvest, crawl, data-mine or systematically extract content or data from the Website or Apps, or use automated means (bots, spiders) other than well-behaved search-engine indexing, without our prior written consent;
• copy, reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Apps or any of our software, except to the extent this restriction is prohibited by applicable law;
• submit content through our forms that is false, defamatory, abusive, or that you are not entitled to submit, or use our contact channels to send spam; or
• misuse, remove or obscure any proprietary notices, or use the Website, Apps or our content in a way that could damage, disable or impair them.

We may, without notice and at our discretion, suspend or restrict access to the Website or Apps where we reasonably believe these Terms have been breached or to protect the security or operation of our systems.

6 · Intellectual property & limited licence

The Website and Apps, and all content within them — including text, design, layout, graphics, logos, the "Schnalz" and "Schnalz Studio" names and marks, software, code, and other materials (the "Schnalz Content") — are owned by us or licensed to us, and are protected by copyright, trademark and other intellectual-property laws of Hong Kong and internationally. All rights not expressly granted are reserved.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the Website, and to install and use the Apps on devices you own or control, for your personal or internal business use and in accordance with these Terms and any applicable app-store terms. This licence does not permit you to copy, reproduce, republish, distribute, modify, create derivative works from, sell, licence or commercially exploit any Schnalz Content without our prior written consent.

Ownership of any deliverables we create for a client (for example, websites, creative, code or reports produced under an engagement) is governed solely by the relevant Client Agreement, not by these Website Terms. Unless and until the Client Agreement provides otherwise, all rights in such deliverables remain with us.

7 · The Apps

We publish Apps under "Schnalz Studio". Each App is licensed, not sold, on the limited terms in section 6. Your use of an App is also subject to the terms of the platform from which you obtained it (for example, the Apple App Store or Google Play), and to any additional, app-specific notes shown on that App's page on the Website.

The Apps are designed to minimise data and are provided "as is" and "as available", without warranty of any kind, to the maximum extent permitted by law. We may update, change, suspend or discontinue any App, or any feature of it, at any time.

DB Transport — timetable data. Where an App (such as DB Transport) displays schedule, route or timetable information, that information is provided on a best-effort basis for convenience only. It is not a guarantee of actual transport services, departures, arrivals or times, and it may be incomplete, delayed or inaccurate. You should always confirm details directly with the relevant transport operator before relying on them. We are not the transport operator and are not responsible for the transport services themselves.

Where an App offers an in-app feedback form, any information you send (such as your email and message) is used only to respond to you, as described in our Privacy Policy and the App's page.

8 · Third-party services & links

The Website, Apps and Services rely on, link to, or integrate with services operated by third parties — for example, form delivery (Formcarry), scheduling (Calendly), cookieless analytics (counter.dev), hosting (Hostinger), messaging (Telegram), and, for client work, advertising and analytics platforms such as Google and Meta. Some of these providers are located outside Hong Kong.

These third-party services are governed by their own terms and privacy policies, over which we have no control. We provide links and integrations for convenience and do not endorse, and are not responsible for, the content, availability, security or practices of any third party. Your use of a third-party service is at your own risk and subject to that third party's terms. How we handle data through these providers is described in our Privacy Policy.

9 · Disclaimers of warranties

To the maximum extent permitted by applicable law, the Website, the Apps and any free-of-charge use of them are provided "as is" and "as available", with all faults and without warranties or conditions of any kind, whether express, implied or statutory — including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted or error-free operation.

We do not warrant that the Website or Apps will be available, secure, accurate, complete, current or free of errors, viruses or other harmful components, or that any defect will be corrected. Any material you access or rely on is at your own discretion and risk.

Nothing in these Terms excludes or limits any liability, warranty, condition or right that cannot lawfully be excluded or limited — including under the Control of Exemption Clauses Ordinance (Cap. 71), the Sale of Goods Ordinance (Cap. 26), the Supply of Services (Implied Terms) Ordinance (Cap. 457) and the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. The disclaimers and limitations in these Terms apply only to the extent permitted by law, and your non-excludable statutory rights are not affected.

10 · Limitation of liability

To the maximum extent permitted by Hong Kong law, and subject always to section 9:

• We will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or anticipated savings, however arising and whether or not foreseeable, in connection with the Website, the Apps, the Services or these Terms.
• For paid Services, our total aggregate liability arising out of or relating to a particular engagement will not exceed the total fees actually paid by you to us for that Service in the twelve (12) months immediately preceding the event giving rise to the claim. (This website cap applies only insofar as a Client Agreement does not set out its own liability provisions, which prevail for that engagement.)
• For free use of the Website or the Apps, where no fee has been paid to us, our total aggregate liability to you will not exceed one hundred Hong Kong dollars (HK$100).

These limitations apply to all claims, whether based in contract, tort (including negligence), statute or otherwise, and reflect a reasonable allocation of risk given the nature of the Website, Apps and Services. To the extent permitted by law, any claim arising out of or relating to the Website or the Apps must be brought within twelve (12) months after the event giving rise to it, failing which it is permanently barred. Nothing in this section limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.

11 · Indemnity

To the extent permitted by law, you agree to indemnify, defend and hold harmless Schnalz.net and its owners, officers, employees, contractors and agents from and against any claims, demands, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or relating to: (a) your use or misuse of the Website, the Apps or the Services; (b) your breach of these Terms or of any applicable law or third-party right; (c) any content, materials, data or instructions you provide to us; or (d) your violation of any third party's rights, including intellectual-property or privacy rights. This section does not apply to the extent a claim arises from our own breach of these Terms or our negligence.

12 · Privacy

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms and explains, among other things, what we collect, our use of cookieless analytics, our third-party processors and international transfers, your rights under the Personal Data (Privacy) Ordinance (Cap. 486), and how to contact us or complain to the Office of the Privacy Commissioner for Personal Data, Hong Kong (PCPD). By using the Website or Apps you acknowledge that Privacy Policy.

13 · Changes to these Terms, the Website & Services

We may update these Terms from time to time to reflect changes in our practices, the law or our offerings. The current version is always the one posted here, with the "Last updated" date below. Material changes take effect when posted, and your continued use of the Website or Apps after that constitutes acceptance. We recommend you review these Terms periodically.

We may also modify, suspend or discontinue any part of the Website, the Apps or their features at any time, with or without notice, and without liability to you, subject to your non-excludable statutory rights.

14 · General

Entire agreement. These Terms, together with our Privacy Policy and any applicable Client Agreement, constitute the entire agreement between you and us regarding the Website, the Apps and your use of them, and supersede any prior understandings on that subject matter.

Severability. If any provision of these Terms is held invalid or unenforceable, it will be modified to the minimum extent necessary, or severed, and the remaining provisions will continue in full force and effect.

No waiver. Our failure or delay in enforcing any provision is not a waiver of that or any other provision, and any waiver must be in writing to be effective.

Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign or transfer these Terms, in whole or in part, in connection with a reorganisation, merger or transfer of our business.

No partnership. Nothing in these Terms creates any partnership, joint venture, agency or employment relationship between you and us.

Force majeure. We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics, war, civil unrest, government action, power or internet failures, or the acts, outages or changes of third-party platforms and providers.

Third-party rights. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce any of these Terms.

15 · Governing law & jurisdiction

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, the Website, the Apps or their subject matter, are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

You and we submit to the exclusive jurisdiction of the courts of Hong Kong to settle any such dispute or claim. Before commencing proceedings, we encourage you to contact us first so we can try to resolve the matter informally.

16 · How to contact us

If you have any questions about these Terms, please contact us via:

• Contact form: schnalz.net/contact
• Telegram: t.me/schnalz
• Based in: Hong Kong SAR

See also our Privacy Policy for how we handle your personal data.